Refund policy

Returns

You can return any product you order from www.jimbaofficial.com within 14 days from the day of delivery without providing a reason for doing so. Products that are being returned may not be used, worn, washed or damaged.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@jimbaofficial.com.

Exchanges (if applicable)

You can exchange any product you order from JIMBA within 15 days from the day of delivery without providing a reason for doing so. Products that are being exchanged may not be used, worn, washed or damaged.
Please clearly state ‘Exchange Request’ on the returns form and also be sure to write down which product and color you want to exchange
Once your request has reached us together with the product you wish to exchange, we will inspect it and if approved, we will ship your desired product, if it is in stock, without any extra shipping costs. If the product isn’t in stock we will refund you the price of the product in the same way as your initial payment was made.

Exchanges can only be made within the same model with a different color. You cannot exchange your product for a different type of product.

After notifying JIMBA, you can ship the product(s) you want to exchange, together with the invoice and the filled-in returns form which you can find on the front of the invoice.

If you need to exchange it for the same item, send us an email at info@jimbaofficial.com and send your item to: Bebek Mah. Bebek Hamam Sok. No 5/3 Besiktas Istanbul 34342

Shipping
To return your product, you should mail your product to: Bebek Mah. Bebek Hamam Sok. No 5/3 Besiktas Istanbul 34342
We are responsible for paying for your own shipping costs for returning your item.