Returns & Exchanges

We hope you are happy with your purchase! If you are not perfectly satisfied, you may return your items within 14 days of purchase. Please follow the return process steps below.

Any item marked as Sale cannot be returned or exchanged. 

The products must be in the same condition, original packaging and unused, bearing the original labels and accessories as well. Please ensure the product you return is in its original condition with  invoice and packaging included.

We would like to kindly inform you that customers are responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, based on custom duties, the return cost may vary from Turkey to abroad.

Once we receive the item, you will be refunded within 5 - 7 business days to the original payment method. Please note that refunds may take longer to appear in your account, depending on your credit card issuer. We will immediately notify you on the status of your refund after inspecting the item. When we process the refund, we will return the price stated on our website at the time of the purchase. Please note that return processing may take additional time during peak seasonal times. 

For further information, please contact: info@jimbaofficial.com